Question 1

How to Prepare an Apple Device

Accepted Answer

iPhone's and iPad's should be logged out of the apple user account. If these devices remain logged in to an Apple ID, it will hinder the secure wipe process and trigger an iCloud lock after a reset. This will render the device unusable and suitable only for recycling. To ensure the safe removal of your data and allow the reuse of your device, follow these steps to log out of your iCloud account:

Go to Settings, then tap your name.
Scroll down to the bottom.
Tap Sign Out.
Enter your Apple ID password and tap Turn Off. ....
Turn on the data that you want to keep a copy of to your iCloud.
Tap Sign Out.
Tap Sign Out again to confirm that you want to sign out of iCloud.

This may be a good time to check if your Apple device is remote managed by your organization. If it is remote managed it would be a good idea to remove these devices from remote management in order to ensure reusability.

How to check for Remote Management.
Open the Settings app.
Select General, then VPN & Device Management.
If your iPhone is being managed remotely, you will see a profile there.

How to remove Remote Management:
Go to Settings.
Tap General > Device Management.
Tap Remove Management > Remove Management.
Enter the MDM password

Question 2

How to Prepare an Android Device

Accepted Answer

Android devices should be logged out of all Google accounts. Devices that remain logged into a Google account will hinder the use of our Mobile wiping software and will trigger a FRP lock which will render the device unusable and suitable only for recycling. To ensure the safe removal of your data and allow the reuse of your device, follow these steps to log out of your Google account:
 Go to Settings.
Tap on Accounts and backup.
Select Manage accounts.
Select the Google account you would like to remove.
Then tap on Remove account.
Select Remove account to reconfirm the action

This may be a good time to check if your Android device is remote managed by your organization. If it is remote managed it would be a good idea to remove these devices from remote management in order to ensure the safe removal of your data.

Question 3

How to Prepare a Chromebook

Accepted Answer

To facilitate the reuse of your Chromebook, it's essential to transition any devices provisioned with remote management in the Chrome admin console to a de-provisioned state within the admin console. This step ensures the complete erasure of all user data, enabling the device to be safely reused.

Question 4

How to Prepare a Windows Computer

Accepted Answer

If BIOS / UEFI administrator password has been set, please clear your password. We will need to access the boot settings in order to proceed with our standard protocol of sanitizing all storage devices according to the NIST 800-88 Rev.1 standards. If you require a certified data destruction report, kindly inform us either during drop-off or when scheduling the pick-up service.

Prep your Recycle

How to Prepare an Apple Device

How to Prepare an Android Device

How to Prepare a Chromebook

How to Prepare a Windows Computer

LOCATED

BUSINESS HOURS

CONTACT US